Contacts
For more information about our wines, orders or other questions, do not hesitate to contact us.
Contact form
If you prefer, you can contact us directly at +351913877807 .
FAQ
How long will it take for my order to arrive?
Mainland Portugal: 1 working day.
Spain: 2 to 3 business days.
Europe 1: 2 to 5 working days (Germany, Austria, Belgium, France, Netherlands, Italy, Luxembourg, Monaco).
Europe 2: about 1 week (Denmark, Finland, Greece, Ireland, Sweden).
Europe 3: about 1 week (Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czechia, Romania).
United Kingdom: 2-3 business days (shorter transit time as express only available - not including possible additional customs clearance time).
United States: 3 to 4 weeks.
What if I want to ship to a country that is not on the list?
If your country is not on the list of destinations, please contact us via email or WhatsApp so we can analyze the possibility of shipping and provide you with a personalized quote.
For shipments outside the European Union, the order may be subject to additional customs fees and taxes, which are the responsibility of the buyer. If you require further information, please contact us to clarify any doubts.
Costs and payment methods?
How much does shipping cost?
Shipping costs depend on the destination and weight of the order. The amount will be calculated automatically at checkout before finalizing the purchase.
What payment methods are available?
We accept payments via bank transfer, credit/debit card, MB Way and PayPal.
Can I request an invoice with my NIF?
Yes! At the time of purchase, simply enter your NIF in the appropriate fields. The invoice will be automatically sent to your email after payment confirmation.
Do prices include VAT?
Yes, all prices shown on our website include VAT at the current legal rate. In the case of shipments outside the European Union, VAT can be deducted, but customs fees may apply at the destination. If you have any questions about taxes on international purchases, please contact us.
Orders and returns.
Can I cancel or change my order after purchase?
If you need to cancel or modify your order, please contact us as soon as possible. If the order has not yet been shipped, we can make the necessary changes.
What if my order arrives damaged or incorrect?
If you receive a damaged product or one that is different from what you ordered, please contact us within 5 days of receiving your order so we can resolve the issue.
Other topics.
Where can I track the status of my order?
After shipping, you will receive a tracking code by email to track the delivery status.
What happens if I am not at home at the time of delivery?
If you are not present at the time of delivery, the carrier will either attempt to deliver the order again or leave a notice with instructions to reschedule delivery or collect the order from a nearby collection point. The process may vary depending on the carrier used. As this is wine, we recommend that someone of legal age be available to receive the order, as some carriers may require an adult signature.
Restrictions on the import of alcoholic beverages:
Some countries or states have restrictions on the import of alcoholic beverages.
Before making your purchase, we recommend that you check the legislation in your country or region to ensure that you can receive wine without any problems.